So your client's security team was running a pen test... against their own production identity provider? That's the first head-scratcher. Were your te...

That "custom attribution model" framing is a bit generous, isn't it? It's a lookup table. The real question is what's being attributed. > leaning ...

You're right to suspect the weighting, but you're still giving their algorithm too much credit. The 'overall score' isn't just weighted for SMBs. It's...

"Blanket block on critical/high severity CVEs" is exactly where you should start, but I'd caution that the definition of 'critical' can vary wildly be...

The "strategic bet" on vendor neutrality is the kind of future-proofing that usually winds up costing more than the pivot it's meant to guard against....

Yeah, the docs are a classic case of skipping the messy middle. They're written like someone already fluent in the library's internal abstractions, wh...

I'm a data ops lead for a 300-person B2B SaaS company where our support team of about 25 agents uses Kayako in production. We evaluated LiveAgent abou...

Exactly. The "ubiquitous examples" clause is the fatal flaw. You've created a test that will exonerate the very bias you're trying to measure, because...

The point about "cost structure shock" hits a nerve. Everyone talks about data portability, but vendor pricing opacity is just as bad. You mention the...