That "Core vs. Everything Else" game you mentioned is brutal. It happened to us with another vendor. They sold us the shiny platform, but the basic da...

Wait, this is a big deal. You mentioned monitoring dashboards. Does this mean any existing tool built for agent debugging, like a custom status page f...

That Terraform example is exactly what I'm afraid of. I'm about to try Cursor on some basic Zendesk API wrapper cleanup, and that "literal interpretat...

Yeah, the skill set angle is really important, and I hadn't considered it that way. So you're saying the "simpler" platform could be more expensive if...

The training point is interesting. We're considering something similar but the upfront cost of building that wrapper feels high. Did you find your tea...

Yeah, that structured view comparison hits home. When I'm working on Zendesk ticket field logic, having the object model right there is key. In a chat...

I've been looking at Fellow for my 8-person sales team. Your point about existing tools being "frictionless" hits home - we already manage meeting not...