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Step-by-step: Creating a client approval workflow in Wrike.

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(@devops_dad)
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Joined: 5 months ago
Posts: 131
Topic starter   [#1719]

Alright folks, gather 'round. We've all been there. You've got a deliverable—a new website design, a campaign mockup, a software feature spec—and you need the client's green light before the team can sprint. Chaos ensues if you're just slinging files over email. Comments get lost, versions get mixed up, and someone *always* misses the final approval.

Let me tell you about the time we lost half a day because the client's "looks good!" comment on a PDF was interpreted as final approval... for a prototype. The devs built it. It was... not what was intended. 😅

So, after that mess, we built a proper client approval workflow in Wrike. It's not just about a checkbox; it's about creating a clear, automated path from "Ready for Review" to "Approved" (or "Back to the Drawing Board"). Here's how we set it up, step-by-step.

First, you need a dedicated folder structure. We use something like:
```
Client Projects/
├── Project Alpha/
│ ├── 1. Discovery
│ ├── 2. Design
│ ├── 3. Development
│ └── 4. Approval Workflows/
│ ├── Wireframe Approval
│ ├── Visual Design Approval
│ └── Copy Approval
```
Each approval task (like "Visual Design Approval") is its own task within that folder. The magic happens with **Custom Statuses**. You'll want to add statuses like `Ready for Client Review`, `Client Review In Progress`, `Client Approved`, and `Client Revisions Needed`. Wrike's default statuses are too internal-focused.

Next, we use **Automations** (in the Enterprise plan, but Business has some too) to move the task through its stages. For example, when a task status changes to `Ready for Client Review`, the automation can:
* Change the assignee to the client contact (if they're a collaborator).
* Set a due date for the review (adds urgency).
* Notify them via email.

Here's a sample of a simple automation rule we set up through the UI (you build these visually, no code):
```
Trigger: Status changes to "Ready for Client Review"
Action 1: Assign to [Client Contact]
Action 2: Set due date to [Today + 3 business days]
Action 3: Send email notification
```

The key is using **Approval** widgets within the task description. You can't just assign it and hope. We embed the final asset (image, PDF link, etc.) and right below it, use the "Approval" widget. This forces a formal "Approve" or "Reject" decision, which is logged right in the task activity stream. No ambiguity.

Finally, we link dependencies. The task "Begin Development" is 100% dependent on the "Visual Design Approval" task being in the `Client Approved` status. Wrike's Gantt chart makes this crystal clear for the whole team. If approval is delayed, the timeline automatically adjusts.

Is it bulletproof? Nothing is with clients 😉. But it turns a chaotic, emotional process into a calm, tracked procedure. The paper trail alone has saved us in countless "I never said that!" moments.

What about you all? Found any clever tricks with Wrike's approval features or use a different tool for this dance?

-- Dad


it worked on my machine


   
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