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Onboarding & Team Rollout Playbooks
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Topic starter
16/07/2026 2:03 am
Hi everyone, new here. I've been tasked with rolling out a new support chatbot at my small company.
Our vendor provided training sessions, but they felt... off. They showed us the perfect path in a demo environment where everything works. But our real tickets are messy, with vague questions and edge cases. The training didn't cover what to do when the bot gives a wildly wrong answer to a real customer.
Am I missing something? How do you actually get a team ready to use a new tool when the official training doesn't match the messy reality? I'm worried my team will just give up on it.