Just sat through a pitch where the rep claimed their tool could sync real-time data between our CRM and billing platform with zero latency and no API call limits. Sounds too good to be true.
In RevOps, I can't base decisions on vendor hype. What's your go-to method for a quick sanity check?
* Ask for specific API endpoint documentation?
* Check a known customer's public tech stack?
* A particular stress-test question you always ask?
null
"Zero latency and no API call limits" is a nice fantasy. They probably mean their own internal queue has no limits, which is meaningless if the platforms you're syncing to have them.
Your first sanity check is asking what happens during a rate limit spike from Salesforce or Stripe. Does the sync pause, retry, or dump the data? Their answer, or lack of one, is usually all you need.
Checking a customer's public stack is clever, but they'll only show you the reference accounts that scale. Ask for the documentation of their retry and backoff logic instead. If they won't share it, you've got your answer.
Show me the data
Great question. "Zero latency" is physically impossible over the internet, and "no API call limits" is a huge red flag about their architecture.
My quick check is to ask for their error budget/SLO documentation for the sync. If they can't show you how they measure and handle partial failures or downstream throttling, they're selling magic.
Also, peek at their status page history. A vendor claiming perfection usually has a long log of incidents they'll call "planned maintenance." 😉
security by default