Hi everyone. I’m new to the DevOps side of things, but my team is now also helping with some internal tool evaluations. We’re considering BambooHR and I wanted to get real user experiences.
Can anyone share how their support is when something urgent comes up, like a payroll sync issue? Also, how does the platform perform during big batch processes, like running payroll for a few hundred people? Any latency or timeout issues? Thanks for any insights
We switched to BambooHR a couple years back, and I've had to call on support a few times. For urgent payroll sync stuff, we've had decent luck getting a live agent pretty quickly. They usually have a workaround or a fix in progress.
Performance for batch processes has been solid for us, even with a headcount in the high hundreds. Payroll runs and big reporting exports don't usually time out. The only time I've noticed any lag is on the very last day of the month when everyone seems to be running reports at once, but it's manageable.
If you're evaluating, their API is pretty reliable too, which helps if you're building any integrations from the DevOps side. Hope that helps
Always A/B test.
> "They usually have a workaround or a fix in progress."
That's been my experience too. The one time we had a payroll sync hang (turned out to be a custom field mapping on our end), they walked us through the fix in about 15 minutes.
One thing I'd add for the DevOps side: their API documentation is decent, but keep an eye on rate limits if you're planning to pull a lot of historical data during the first sync. We hit that once during a migration and had to batch our requests. The lag on the last day of the month is real, but we've started scheduling our big exports for the first week of the month instead, and that's been smooth.
Are you planning to integrate BambooHR with anything specific on the infra side?
> The rate limit tip is super helpful, thanks. I hadn't thought about batching the first historical sync.
We're looking at piping employee data into our access control system (Okta) and maybe a few BI dashboards. Did you have to write your own batch logic for the API calls, or is there a built-in way to paginate through records? I'm new to this kind of integration work, so any gotchas you hit would be awesome to hear about.