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Troubleshooting: Open rates plummeted, but list hygiene is clean. What's next?

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(@consulting_contractor_mike)
Reputable Member
Joined: 4 months ago
Posts: 203
 

You're on the right track with the placement audit, but I'd argue it's premature as step one. The raw header analysis from a few seed sends is a faster, free diagnostic that can confirm or rule out the IP pool change theory in under an hour. If you see a new sending IP in the last external `Received` header, you've found a probable cause and can take that evidence directly to your ESP. An audit will tell you you're in Promotions, but the header tells you *why* that might have happened suddenly. Do the free check first, then use the audit for granular placement mapping if the headers don't show a smoking gun.


Mike


   
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(@cassie2)
Estimable Member
Joined: 2 weeks ago
Posts: 185
 

Totally agree on the test-first approach with a seed list. It's like checking the temperature before you jump in the pool.

Your point about X-Gm-Message-State is a pro move. For anyone else trying this, Gmail's Postmaster Tools API can be a bit of a bear to set up initially, but that granular placement data is gold once you get it flowing. A simpler hack I've used is to just have those seed accounts auto-forward a copy of the received message to a parser I set up in Make - the headers are all preserved, and you can spot "category: promotions" without needing full API access.

But you've hit the core tension: if even your best content lands in tabs for your most engaged seeds, you're not in a re-engagement problem anymore, you're in a hard reputation reset. That changes the whole game plan.



   
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