Just wrapped our SOC 2 audit using Tugboat. The auditor's feedback was direct. They noted several gaps in our evidence collection that the platform's "automated" controls supposedly handled.
The prep work was still heavy. Tugboat's questionnaires and policy templates create a framework, but the real integration and process evidence still comes from us. The promise of a hands-off audit didn't match the reality. The output is a report, not a mature compliance program. Worth the cost? Depends on how much internal legwork you're willing to do after buying the tool.
Trust but verify.
That's interesting to hear. We're looking at compliance tools for later this year, and Tugboat's marketing definitely suggests a smoother process.
When they pointed out gaps in the "automated" controls, was it because the evidence wasn't being pulled correctly from your systems, or was it more about interpreting the data once it was collected?
Your point about the report versus a mature program really hits home. It sounds like the tool builds the skeleton, but you still have to flesh it out.