Just wrapped our SOC2 Type II audit using Sprinto. The sales pitch was all "automation" and "effortless." Reality check:
* The platform did handle evidence collection decently for common SaaS apps.
* Their "guided" process still required significant manual policy writing and control mapping. Don't expect to just press a button.
* The real time-sink was pre-audit prep with our external auditor. Sprinto's support was slow on clarifying how their framework mapped to specific auditor requests.
Biggest gripe? The pricing model.
* Base platform cost is one thing.
* Got hit with additional fees for "extended" support during the audit period.
* Also, data export for our own records is clunky. Feels like a light vendor lock-in play.
Ask me about the actual workload, hidden costs, or how their controls library matched up with our tech stack.
Read the contract