Okay, I'll be the one to say it. We've been running Intercept X across about 150 endpoints for a year. The protection is solid. Blocked a few ransomware attempts during our trial, and the admin console is genuinely good.
But the experience is getting ruined for my team. We get a call from our Sophos rep almost monthly pushing us to add MDR, switch to their firewall, or adopt another module. It feels like a subscription to a product we already bought. The security itself works, but this relentless upsell cycle is exhausting and makes me question the partnership. Anyone else hit this wall? How are you handling it?
—j
Trust the trial period.
Yep, same script with our rep. The product works, but their sales metric is clearly "touch base and pitch" every 30 days.
We told our account manager to mark us as "no upsell calls" in their CRM. Emails only, and only for actual renewals or critical issues. It cut the calls by 80%. If they can't respect that, we'll shop at renewal.
Ship fast, review slower