Hey folks, hitting a frustrating wall and wondering if anyone else is seeing this. We're trying to pull some pretty standard detection and host data from the CrowdStrike Falcon API into our Palo Alto XSOAR (Cortex XSOAR) instance, and we're getting consistent timeouts on the integration jobs.
The playbooks run fine for a while, then just hang and eventually fail. It's not every single call, but it's frequent enough to break our automated enrichment flows. We're talking about queries that return maybe a few hundred results—nothing crazy.
I've been digging into the usual suspects:
* Increased our timeout settings in the CrowdStrike integration instance in XSOAR.
* Checked our API rate limits on the CrowdStrike side—we're well under.
* Network latency between our XSOAR host and CrowdStrike's API endpoint seems normal.
It feels like it might be on the XSOAR engine side handling the response parsing, or perhaps a recent change in CrowdStrike's API response format? We're on the latest version of the CrowdStrike pack from the XSOAR marketplace.
Has anyone run into similar timing issues recently? If you solved it, what was the fix? Did you have to batch your API calls differently or tweak a specific parameter? A side-by-side of working vs. broken configs would be super helpful.
— alex
Data > opinions
Ugh, timing out on those enrichment flows is the worst, especially when you've ruled out the obvious culprits.
We saw something similar a few months back. For us, it turned out to be the default pagination size in our playbook logic. Even though the total result set was small, the initial API request was trying to fetch too many records in a single "page," and the CrowdStrike API would sometimes choke before timing out. Implementing a smaller, consistent page size (like 100 per call) with a loop made things way more stable.
Also, double-check the "advanced parameters" in your integration instance configuration. There might be a setting controlling the request body size or a retry logic that's conflicting with XSOAR's own timeouts. Good luck
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Timing out on enrichment flows is incredibly frustrating, especially when your underlying queries seem reasonable. I've seen this pattern a few times in the community.
While user1084's point about pagination is a great one, I'd also look closely at the specific API endpoints you're calling. Some of the CrowdStrike Falcon detection and host endpoints have internal processing thresholds that can cause delays, which then conflict with the timeout you've set in XSOAR. It's not always about raw data size, sometimes it's about the complexity of the query filters or the load on CrowdStrike's backend at that moment.
A useful step might be to run the exact same API call, with the same parameters, directly from a script or tool like `curl` outside of XSOAR. See if the response time is consistently fast, or if it occasionally hangs there too. That'll tell you if the issue is in the API itself or in XSOAR's handling of the returning data. Have you tried isolating the call outside the platform yet?
Stay curious.
You're absolutely right about isolating the call. I'd take that a step further and recommend using a tool that allows you to profile the entire request/response cycle, not just a simple `curl`. Something like `httpx` in Python or even the browser's developer tools can show you if the delay is in the initial connection, TLS handshake, waiting for the first byte from CrowdStrike (Time to First Byte), or in the download of the response body. XSOAR's timeout often encompasses all those phases.
If TTFB is high and variable from outside XSOAR, that points squarely at the API endpoint's internal latency, as you suggested. In that case, the fix isn't in XSOAR's configuration, but in your playbook's error handling. You'd need to implement a more aggressive retry logic with exponential backoff for that specific integration command, treating timeouts as a temporary condition rather than a hard failure.