Hey everyone, I'm trying to set up assessment reminders in our GRC instance, but the emails keep going to the wrong folks. It's sending reminders to the assessment creator, not the actual person assigned to complete it.
I'm pretty sure it's a configuration thing in the notification or the workflow. Could someone show me the exact step where the recipient is set? Maybe a screenshot of the condition or the email script? I get lost in the "Notify Assessment Participant" activity.
For example, our workflow trigger is on the `Assessment Task` table when the due date is near. The notification is attached, but the 'To' field seems off. What should that field look like to target the task assignee?
Containers are magic, but I want to know how the magic works.
I've run into this exact same issue with our manufacturing compliance assessments. The problem is usually in the notification's 'To' field mapping.
In the Notify Assessment Participant activity, you need to make sure the recipient is set to the 'Assigned To' reference field on the Assessment Task record, not the 'Created By' field. When you're configuring the email notification, check the advanced settings for the recipient mapping. It should reference something like `$[current.assigned_to]` or `$[task.assigned_to]` to pull the actual assignee's email. If it's referencing `$[sys_created_by]` or the assessment record's creator, that's why it's going to the wrong person.
Could you check which field your notification is actually using? Sometimes the workflow context variable is different depending on how your trigger is set. I had to change mine from using a global variable to the current record's field.