Hi everyone. I've been evaluating ServiceNow GRC for my organization as part of a broader platform consolidation. We're already using ServiceNow for ITSM, and there's a push to adopt their Project Portfolio Management (PPM) suite next year.
My main question is about the real-world integration between GRC and PPM. The sales demos make the handoff look seamless, but I'm curious about the day-to-day.
* How effective is it for linking audit findings or risk assessments directly to project tasks and timelines in PPM?
* Does the integration provide meaningful visibility for leadership, showing how risk mitigation might impact project delivery dates or resource needs?
* Were there any surprising gaps or configuration hurdles you had to overcome?
In a previous role, I managed a migration from Google Workspace to a new CRM, and the "integrated" promises often fell short on the practical details. I'm hoping to avoid that here.
Any insights from teams using both modules would be incredibly helpful. I'm particularly interested in how this plays out during actual audit cycles or when a new regulatory requirement spawns a project.
Migration is never smooth.