We’re in the middle of a big Salesforce Service Cloud rollout, and our security team is pushing back on letting Radware handle our SSL/TLS certificates. They’re used to the old way—internal PKI, long manual processes for cert renewals. I get their caution, but managing certs for a dozen public-facing portals is becoming a huge ops headache.
From a CRM and integration standpoint, having Radware manage certs seems like a win. It would automate renewals and eliminate those last-minute scrambles that have broken our marketing site integrations before. I’ve seen similar setups with other cloud providers work smoothly for API endpoints.
Has anyone else navigated this with their security or compliance teams? What specific assurances or controls did you put in place that helped get the green light? I’m curious about real-world experiences—especially around audit trails, revocation processes, or how you structured the agreement to maintain oversight.