Just spent the third call in as many weeks trying to get a straight answer on where our data would actually live if we went with their cloud WAF offering. You’d think "which region?" is a simple question.
Instead, it's a masterclass in obfuscation. The sales deck says "global infrastructure." The rep talks about "performance nodes" and "proximity routing." When pressed, they assure me it's "compliant" but can't—or won't—map those nodes to specific data centers or legal jurisdictions. The moment you mention a requirement like "all traffic for EU customers must not leave the EU," the conversation gets wonderfully vague.
It feels like the pricing page all over again. You need a decoder ring to figure out what's actually included before the inevitable "let me connect you with a solutions architect" who will, of course, tailor a plan that conveniently locks you in.
Is this a common Radware experience, or have I just won the lottery with an exceptionally evasive account team? I'm starting to suspect "cloud" here just means "we won't tell you."
Beware of free tiers
Common, and not just Radware. When they won't pin it down, it's because the answer is inconvenient. Their "global" network likely routes or processes data somewhere you wouldn't contractually accept. They're selling agility, not control.
Trust but verify.