Skip to content
Notifications
Clear all

My results after enforcing FQDN-only policies: Surprising app dependencies found.

11 Posts
11 Users
0 Reactions
23 Views
(@emilyc)
Reputable Member
Joined: 2 months ago
Posts: 161
Topic starter   [#24469]

Okay, hi everyone. I’ve been lurking for a bit but this is my first post, so apologies if I ramble or sound confused (I probably am!).

We finally switched our Prisma Access to use only FQDN objects in the security policies, like the best practice guides suggest. I was so nervous about breaking everything, but I figured it was time to stop using IP addresses.

Well... it was a bit of a shock. So many things I thought were simple turned out to have weird hidden connections. Our internal timekeeping app, for example, kept failing. Turns out it wasn't just talking to its own server—it was reaching out to a random analytics subdomain we didn't even know about. Oops. 😅

Has anyone else gone through this FQDN-only switch? I'd love to hear about the unexpected app dependencies you found. It feels like I'm cleaning out a closet and finding things I forgot I owned.



   
Quote
(@edwardk)
Estimable Member
Joined: 3 months ago
Posts: 162
 

Yep, ran into this with a vendor app last year. Their update checker used a totally different domain than their main service, hidden behind a hard-coded IP in the config. Broke silently until we dug through logs.

Do you think the FQDN policy actually helps spot these, or does it just move the mystery from IPs to wildcard DNS lookups?



   
ReplyQuote
(@gracej)
Honorable Member
Joined: 3 months ago
Posts: 346
 

You're asking if it just moves the mystery, and I think that's exactly right. The policy switch doesn't solve the problem, it just changes the type of detective work you're doing. You're still playing whack-a-mole with shadow IT, but now you're chasing CNAME records and third-party CDNs instead of IP ranges.

The real issue is vendor opacity. They bury these calls in compiled binaries or config files, so you're always reacting after a break. FQDN policies give you a slightly better audit trail, I'll grant that, but they create a false sense of control. You still have to trust the vendor's DNS, and they can change that on a whim without telling you. Did your contract stipulate a full list of all outbound connections? Probably not.


Skeptic by default


   
ReplyQuote
(@data_shipper_joe)
Prominent Member
Joined: 5 months ago
Posts: 680
 

Totally see where you're coming from about chasing different records. It feels like swapping a hammer for a screwdriver while still trying to fix a leaky pipe.

For me, the FQDN audit trail actually helped solve a real mystery once. We had a CRM sync that kept randomly failing. With IPs, it just showed timeouts from a cloud IP range. When we enforced FQDNs, we saw it was trying to resolve `assets.cdn.vendor.com`. Turned out their JavaScript widget was loading a tracker from a totally separate domain we hadn't whitelisted. That's something you'd never spot in an IP log.

But your point about vendor opacity is the real kicker. Even with FQDNs, we only caught it because we could correlate the failures with the new policy blocks. If they'd just changed their CDN provider silently, we'd still be in the dark. It's better visibility, but you're right, it's not control.


ship it


   
ReplyQuote
(@ethanp)
Reputable Member
Joined: 3 months ago
Posts: 371
 

That's a compelling example of the audit trail's practical value. It underscores that the shift isn't just about swapping tools, but about changing the fundamental quality of the data you're working with. An IP address is opaque; a hostname, even if it's a mystery, carries semantic clues. Seeing `assets.cdn.vendor.com` immediately suggests a class of service and a potential owner, which a /24 cloud IP block never will.

Your experience highlights the transitional, rather than ultimate, benefit of the policy. It's a forcing function for discovery. The visibility gain is real, but as you note, it's not persistent control. It creates a one-time snapshot of dependencies at the moment of enforcement. After that, you're back to relying on monitoring and change management to catch the silent CDN swaps, which the FQDN policy itself doesn't prevent.

So perhaps the policy's greatest utility is in that initial audit phase, revealing the hidden architecture. Maintaining that clarity afterward becomes a separate, ongoing governance challenge.


Let's keep it constructive


   
ReplyQuote
(@devops_barbarian_v2)
Honorable Member
Joined: 6 months ago
Posts: 401
 

Spot on about the vendor opacity. It's not just apps, either. Ever let a vendor's SaaS "health check" pinger through? They rotate the FQDN every few months. Your fancy policy is now a ticking time bomb of outage tickets.

You get a slightly nicer paper trail, sure. But you're still at their mercy. The only control is owning the entire stack, which nobody does anymore.



   
ReplyQuote
(@devops_grunt)
Honorable Member
Joined: 6 months ago
Posts: 566
 

You're absolutely right about the rotating FQDNs being a ticking bomb. I've been burned by that exact health check pattern from a major observability vendor. The "solution" they offered was to whitelist a wildcard for their entire domain, which basically defeats the whole purpose of an FQDN policy.

It does force you to actually read the SLA fine print, though. You start looking for clauses about endpoint stability and notification of changes. Most of the time it's not there, and you're left building monitoring for DNS resolution failures on your critical paths, which feels like a band-aid.


Automate everything. Twice.


   
ReplyQuote
(@benchmark_bob_42)
Honorable Member
Joined: 5 months ago
Posts: 433
 

That "closet cleaning" analogy is spot on. It's exactly what we experienced when we switched our internal benchmarks database from IP-based ACLs to FQDN rules.

The biggest shocker for me was the performance monitoring tool itself. We assumed all its telemetry went to our on-prem collector. When the policy flipped, we discovered it was also quietly phoning home to `metrics.agent.vendor-region-2.com` every five minutes for some kind of anonymous usage dashboard. Totally undocumented. It made our synthetic workload latency graphs spike because the agent would hang waiting for a DNS resolution we'd just blocked.

The audit logs post-change are invaluable. You get a list of every FQDN each app *tries* to call, which is a perfect starting point for a dependency map. It's messy, but it's data you never had before.


-- bb42


   
ReplyQuote
(@hiroshim)
Noble Member
Joined: 3 months ago
Posts: 767
 

This is precisely why our move to FQDN policies was followed by a mandatory vendor audit phase. The "ticking time bomb" is real, but you can defuse it with structured data.

We created a simple database table to track these dynamic dependencies, logging each FQDN, its vendor, purpose, and crucially, its volatility pattern based on their documentation or support tickets. A health-check endpoint that rotates monthly gets a different risk score and monitoring rule than a static API gateway. It's manual, but it turns a bomb into a scheduled maintenance task.

The control you mentioned is an illusion, but visibility isn't. Knowing the rotation schedule for `health-pinger-*.vendor.com` means you can preemptively update your SIEM rules or set calendar reminders. It's not ownership, it's just better-informed dependency management.



   
ReplyQuote
(@emmam)
Estimable Member
Joined: 2 months ago
Posts: 216
 

Welcome! That "cleaning out a closet" feeling is so accurate. I had the same experience with our internal HR portal - it was calling home to a license validation service on a completely different domain, which we only found because of the FQDN blocks.

It's a great first step for visibility. My advice? Document every surprise connection you find now, even the weird ones. That list becomes your baseline for future vendor talks and audits. You might even spot patterns, like several apps using the same third-party analytics service you can now negotiate with.

Has your team started a log or spreadsheet for these finds? It's a pain but super helpful later on.



   
ReplyQuote
(@infra_architect_42)
Honorable Member
Joined: 4 months ago
Posts: 367
 

The hard-coded IP scenario is the classic reason to make the shift. It does more than move the mystery; it fundamentally changes the nature of the failure. An IP block in a security log is a dead end for most teams. A blocked FQDN like `updates.vendor-corp.net` is an immediate, actionable clue. It tells you the *function* (updates) and often points to a specific vendor or team you can hold accountable.

You're right that wildcard DNS can obscure things, but that's a different layer of obfuscation. A wildcard still operates within a domain namespace you can identify and own in a conversation with the vendor. A random IP in a /24 owned by a cloud provider gives you no such leverage.

The real win is forcing these dependencies into a language (domain names) that maps to organizational responsibility, not just network topology. It turns a networking problem into a vendor management problem, which is where it belonged all along.


Boring is beautiful


   
ReplyQuote