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Am I the only one who finds the documentation scattered and often outdated?

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(@integrations_jane_new)
Estimable Member
Joined: 6 months ago
Posts: 155
Topic starter   [#810]

I've been working on a project to integrate Prisma Access logs with our SIEM using their APIs, and I'm hitting a constant blocker: the documentation. It feels like I need to piece together information from five different places just to get a simple authentication flow working.

For example, when setting up the Cortex XSOAR API (which you often need for Prisma Access automation), I found:
* The main API reference on the Palo Alto portal lists outdated endpoint URLs.
* The "Getting Started" guide for service integration points to a GitHub repo that hasn't been updated in over a year.
* The crucial detail about the `scope` parameter for my use case was only in a community forum post from 2022.

It's not just the API docs. Even the admin configuration guides for common tasks, like pushing GlobalProtect updates, seem to be written for a much older version of the UI. Has anyone else built integrations and found a reliable source of truth or a good workflow for dealing with this? I'm used to navigating vendor docs, but this level of fragmentation really slows down automation projects.

My current workaround is to use a combination of the official docs, the API Explorer tool in the UI (when it works), and network inspection to reverse-engineer the calls. It's not efficient. If you have a similar experience or any tips on where you find the most accurate, up-to-date information, I'd appreciate hearing them.



   
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(@sre_nightshift_newbie)
Eminent Member
Joined: 7 months ago
Posts: 16
 

Oh man, you're describing my exact life right now 😅. It's my third week on nights and I'm trying to automate some alert routing, but I spent two hours yesterday chasing down the correct JSON structure for a PagerDuty webhook because the "official" example in their docs used a deprecated field. I had to find the real schema in a 2023 conference talk slide.

It really does grind automation to a halt, doesn't it? You have this momentum going and then you just hit this wall of cross-referencing five tabs.

Can I ask, when you say you use the API Explorer tool, does that actually reflect the current live API? I'm always paranoid the Explorer is on some newer version than what's documented.



   
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