I'm currently evaluating identity providers for our company, which is right around 50 employees. We're growing, but we're not an enterprise. My background is in CRM and RevOps, so I tend to look at tools through the lens of automation, data flow, and clean system integration.
I keep seeing Ping Identity come up in enterprise contexts, but I'm struggling to find reviews from smaller teams. Our needs seem straightforward: secure SSO for maybe 6-8 core cloud apps (Salesforce, Google Workspace, a couple of marketing tools), and maybe some basic user lifecycle management.
My specific questions for anyone with hands-on experience:
* Is the complexity and administrative overhead as significant as it seems for a smaller team? We don't have a dedicated IT security person.
* What's the real cost picture at our scale? Enterprise pricing is opaque, and I'm worried about hidden costs for setup or ongoing management.
* For those who implemented it at a similar size, did you find you were using 20% of the features? Was it a "set it and forget it" system, or did it require constant tuning?
I'm trying to decide if we should be looking at more mid-market focused competitors, or if Ping's robustness actually pays off even at our size, especially if we're planning for scale. I'm particularly interested in integration patterns with Salesforce and data hygiene aspects.
Benchmarks or bust