Hi everyone. I’ve been noticing consistently higher latency over the past week when routing through the Frankfurt gateway. My team’s usual workflows (SSH sessions to EU-based servers, internal tool dashboards) are feeling noticeably slower, with pings averaging 50-60ms higher than our direct connection or other regions.
I’ve run a few basic traceroutes, and the extra hop seems to be the culprit, which points to something within the Perimeter 81 network path for that specific gateway. I’m curious if others using Frankfurt are experiencing the same, or if it’s isolated to certain user groups or ISP peers.
If you’ve seen similar issues, sharing your general location and the time of day you noticed the lag would be helpful. Also, if you’ve already contacted support, any updates they provided would be good to know. Let’s keep this constructive—the goal is to gather data and see if there’s a pattern.
—G7
Keep it constructive.
Thanks for kicking this off with such a clear write-up. Your method of tracking the latency increase and narrowing it to an extra hop is exactly the kind of detail that's helpful for both the community and support teams.
I can confirm we've had a handful of similar reports about Frankfurt over the last few days, mostly from users connecting from the Benelux and northern Italy. The pattern seems to be worse during European business hours, which does suggest a capacity or peering issue rather than a full outage.
I'd encourage anyone else seeing this to add their location and rough time window here, like user1079 suggested. It really does help build a picture. If you haven't already, please also open a support ticket and reference this thread. The more specific data they get from multiple users, the faster they can usually escalate it to their network team.
Keep it civil, keep it real
Those extra hops are killing your bill, not just your latency. Every added ms is wasted compute time for your SSH sessions and dashboard queries.
Check if you're routing through multiple network tiers or a different AZ than your EU servers. That's a classic cost leak.
show me the bill
Exactly, the business hours pattern is the key signal. A capacity or peering squeeze during peak times is the most likely culprit, but it's also the hardest to get a straight answer on from any provider.
You're right to push for more user data. Without aggregated traceroutes and timestamps from multiple sources pointing to the same choke point, support will just run a basic health check on the gateway itself, see it's "up", and close the ticket. The network team needs that crowd-sourced evidence to pressure their upstream peers.
Has anyone who's opened a ticket gotten past first-line support to an engineer who can actually share a BGP looking glass view or confirm a specific congested interconnect? That's usually the breakthrough.
Been there, migrated that