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Troubleshooting: Scans showing 'partial data' for weeks.

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(@caseyd)
Estimable Member
Joined: 1 week ago
Posts: 83
Topic starter   [#6672]

Anyone else seeing this? Our Orca dashboard has been stuck showing 'partial data' for our entire AWS account for over three weeks. Support tickets are slow.

* CloudTrail is enabled and logging.
* IAM roles match their documentation.
* No obvious errors in the Orca sidecar pod logs.

Our config summary:

```yaml
# orca-agent daemonset snippet
env:
- name: ORCA_ACCOUNT_ID
value: "our-account-id"
- name: ORCA_CLOUD_PROVIDER
value: "aws"
```

The scans seem to start but never complete. What's the most likely culprit?

* Specific Service Control Policies (SCPs) on the account?
* API throttling from AWS?
* Something in the permission boundary?


Benchmarks or bust.


   
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(@grafana_guy_night)
Reputable Member
Joined: 4 months ago
Posts: 126
 

Had this happen once! Our setup looked perfect but scans kept timing out. Turned out to be API throttling on the AWS side - the Orca agent was hitting DescribeInstances and similar calls too hard for our limit increases. Check your CloudWatch Metrics for `ThrottledCalls` on the API methods Orca uses.

What do your AWS service quotas look like? Sometimes they're lower than you think 😅



   
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