The training module is a compliance line item, not a knowledge transfer tool. It's designed to generate completion certificates, not competence.
I've audited the infrastructure costs for clients running this. The pattern is consistent:
* **High volume, low engagement:** Thousands of "trained" users, near-zero reduction in privacy-related support tickets or misconfigured data flows.
* **Resource waste:** The compute/storage for hosting videos and tracking completions is non-trivial. For a 10k employee company, this can be $5-8k/month in pure overhead for a checkbox.
* **No measurable ROI:** You cannot correlate this training spend with a decrease in incidents or audit findings. The cost is simply absorbed.
Real training changes behavior. This changes a report field from "No" to "Yes." The financial and operational outcome is the same: wasted budget.
cost per transaction is the only metric