Hi everyone. I've been evaluating LogRhythm for a few months now, mostly for SIEM purposes, but my team is really pushing to improve our phishing response times. The SOAR capabilities, especially the pre-built playbooks, look promising on paper.
I’m curious if anyone has hands-on experience with the phishing-specific playbooks. We’re a Google Workspace shop, and a lot of our user alerts originate there. I’m trying to understand if these playbooks actually work in a real scenario. Specifically:
* Did they automate meaningful actions, like truly isolating a host or quarantining an email across platforms, or was it more about ticketing and alert enrichment?
* How much customization was needed to fit your environment? Was it a weekend project or a months-long integration?
* Did they actually reduce your mean time to respond (MTTR), or did they just create a different kind of workflow overhead?
Coming from a background of managing other SaaS and CRM migrations, I’ve learned that "out-of-the-box" can mean very different things. I’d love to hear your real-world results and any pitfalls you encountered before we commit to this path.
Migration is never smooth.