Hey everyone, I'm pretty new to evaluating security tools like this, so I hope this isn't a dumb question.
We've been looking at Elastic Endpoint for a few weeks. In all the demos and conversations, the sales team kept emphasizing how it works "out-of-the-box" with minimal configuration needed. They made it sound like we'd just deploy the agents and get immediate, actionable alerts.
Well, we're doing a PoC now, and... it's not that simple at all. We're seeing a ton of data, which is great, but turning that into useful detection seems to require a lot of tuning and understanding of their query language. The default rules flagged a bunch of things that turned out to be normal for our environment, so now we're spending time adjusting just to reduce noise.
Is this just part of the process with any EDR/XDR tool, and I had unrealistic expectations? Or does Elastic's sales pitch downplay the setup effort compared to others?
I'm genuinely trying to understand if this is a "me" problem (being a newbie) or if others have felt the same way. I'm grateful for any insights from folks who've gone through this!