We've been running Drata in our primary production environment for approximately 18 months, primarily to automate evidence collection and streamline our SOC 2 Type II compliance. Our infrastructure is a multi-cloud, multi-region deployment, with a significant portion of our workloads—including our primary PostgreSQL databases and several key microservices—hosted on a major cloud provider (which I'll refer to as Cloud-A for this discussion, though the specifics are verifiable via ticket logs).
Following Cloud-A's scheduled regional update to their IAM and resource tagging API last Tuesday (version `2024-07.1`), our Drata continuous monitoring framework began failing to collect evidence for approximately 40% of our configured resources. The failures are systematic and traceable to the integration adapter Drata uses for Cloud-A. The errors are not timeouts or permission denials; they are specifically related to the parsing of the new API response schema for service discovery and configuration state.
```json
// Example from Drata agent logs (identifiers sanitized)
{
"timestamp": "2024-10-27T14:33:12Z",
"level": "ERROR",
"module": "integration.cloud-a.discovery",
"error_code": "SCHEMA_VALIDATION_FAILED",
"message": "Failed to validate 'ListResources' response: field 'tags' is of type 'map[string]array', expected 'map[string]string'",
"resource_type": "CloudA::Compute::Instance"
}
```
This indicates a breaking change in the cloud provider's API that the Drata integration was not prepared to handle. The immediate impact is a growing gap in our compliance posture, as evidence collection for critical controls (e.g., "Ensure all storage buckets are encrypted," "Ensure compute instances are tagged with department") is now incomplete. Our dashboard shows an increasing number of "Collection Failed" statuses.
What is most concerning is the complete lack of communication from Drata. There has been no service status update, no advisory email to customers heavily utilizing this integration, and our support ticket (#DR-78241) has been open for 96 hours with only an automated acknowledgment. Given that Cloud-A's update was announced in their changelog three weeks prior, this suggests a potential gap in Drata's proactive integration testing or change management process.
I am opening this thread to:
* Corroborate whether other organizations are experiencing similar integration failures following recent cloud provider updates.
* Discuss potential workarounds, such as reverting to a specific API version via IAM policies (if the cloud provider allows it) or implementing custom scripts to bridge the evidence gap.
* Understand the typical response time for such breaking changes from Drata's engineering team, based on the community's historical experience.
The silence is problematic for those of us relying on the platform for real-time compliance assurance. A broken integration isn't merely a bug; it represents a direct failure of the tool's core value proposition. I will update this thread with any meaningful progress from support.
Data over dogma