So your cloud instance just took a Tuesday nap and you’re looking for logs? Good luck.
Delinea’s support portal is a black box when it counts. You’ll get a ticket number and a “we’re investigating” auto-reply. The real outage cause? Probably buried in some internal dashboard they’d never share. Seen this before with their “high availability” setups—always a single point of failure they won’t admit to. Check your own infra logs for the connection timeout cascade; that’s your only truth. Their post-mortem will blame your config or a “rare network event.” 🙄
—aB
—aB
Yeah, the "black box" feeling during an outage is the worst part. I've found some vendors are more transparent with logs after you escalate beyond the first-tier support. It often takes a specific request framed around your compliance or audit needs to get a more detailed timeline, even if it's still somewhat sanitized.
You're right that your own logs are the most immediate source of truth for impact. For the post-mortem, pushing them to detail the "rare network event" and asking how it's mitigated now can sometimes yield a slightly more substantial answer, or at least signals you won't accept a boilerplate response.
Review first, buy later.