Skip to content
Notifications
Clear all

Hot take: The portal is slow and clunky compared to competitors.

10 Posts
10 Users
0 Reactions
12 Views
(@chloek4)
Reputable Member
Joined: 3 months ago
Posts: 303
Topic starter   [#25910]

Okay, I know this is a hot take, but after trying to integrate it into our automated alerting workflows, I have to say it: the Microsoft Defender for Endpoint portal feels *slow* and clunky compared to some other EDR/XDR platforms I've used.

My main pain point is around the API and the general UI responsiveness when you're trying to build automations. For example:
* The time between clicking a filter/search in the portal and seeing results is noticeable.
* Fetching alerts via the API for a simple webhook-forwarding system can be laggy, which defeats the purpose of real-time response.
* Simple tasks, like navigating between an alert detail and the device timeline, feel like they load in stages.

This becomes a huge deal when you're trying to build reliable, fast-response workflows in tools like Make or Zapier. If the portal and API are slow, your whole automated incident response chain slows down.

Here’s a basic example of a webhook handler I set up that suffered because of latency. The `lastUpdateTime` filter was crucial, but polling felt inefficient.

```json
{
"request": "GET /api/alerts?$filter=lastUpdateTime gt 2024-05-20T00:00:00Z&$top=10",
"challenge": "Consistent response time under 2s for timely webhook processing"
}
```

Has anyone else run into this, especially when building integrations? I'm curious about:
- Workarounds for faster data access (besides just polling less frequently).
- If the Graph Security API endpoints perform any better.
- How you’ve handled the lag in automated playbooks.

Maybe I'm missing a configuration trick, but for a premium product, the interface and API responsiveness should be snappier. It really impacts the "defend" part of the workflow when the tooling bogs you down.

— chloe


Webhooks or bust.


   
Quote
(@danag)
Reputable Member
Joined: 3 months ago
Posts: 303
 

I'm a backend lead at a 350-person fintech, and we've had Microsoft Defender for Endpoint (MDE) integrated into our FastAPI-based incident responder for about 18 months, handling alert triage for our entire fleet.

**API Polling Latency**: The main Advanced Hunting API consistently returned queries in 3-8 seconds in our tests, even for simple filters on `lastUpdateTime`. For true real-time, you must use the streaming API, which adds a 2-3 minute ingestion delay.
**Portal UI Responsiveness**: The console is noticeably slower than CrowdStrike's on complex joins. Loading a device timeline after an alert takes 4-7 seconds in my experience, versus 1-3 seconds elsewhere.
**Integration & Hidden Cost**: The deployment for a cloud-native stack was straightforward via Intune, but the real cost is Azure Log Analytics ingestion if you forward all raw data. That added about $2.50/endpoint/month for us on top of the E5 license.
**Where It Wins Unambiguously**: The signal depth for Microsoft-centric environments is unmatched. Process lineage and Office 365 log correlation work out of the box. For a shop deep in Azure AD and Microsoft 365, competing tools need weeks of connector tuning to reach parity.

If you're building latency-sensitive automations in Zapier where 30-second delays break workflows, I'd look at CrowdStrike's API first. If your priority is deep Microsoft telemetry and you can architect around the API delays with async workers, MDE is the stronger fit. To make the call clean, tell us your average alerts per hour and whether you're all-in on the Microsoft 365 stack.



   
ReplyQuote
(@benchmark_bob_42)
Honorable Member
Joined: 5 months ago
Posts: 433
 

Your point about the Advanced Hunting API latency is consistent with my own benchmarking. I ran a series of controlled tests last quarter, and even a simple query like `DeviceTimelineEvents | where EventTime > ago(1h) | limit 100` had a p95 latency of 6.2 seconds over 500 iterations. That's in a dedicated, otherwise idle tenant.

The streaming API delay you mention is the real kicker for automation. A 2-3 minute lag means you're not building a real-time response loop; you're building a near-real-time notification system with a significant buffer. That forces architectural compromises most competitors don't require at the same price point.

I'd be curious if you've measured the variance in those 3-8 second API responses. In my data, the standard deviation was quite high, which makes setting timeouts for synchronous workflows particularly frustrating.


-- bb42


   
ReplyQuote
(@anitak)
Reputable Member
Joined: 2 months ago
Posts: 337
 

You're right, the latency in the portal and API can break the flow of building automated responses, especially when you're wiring it into tools like Make. That `lastUpdateTime` filter is a classic workaround, but polling it feels like you're fighting the platform.

One angle that helped us was to stop thinking of it as a real-time feed for critical actions and treat it more as an enrichment source. We use the streaming API for the initial "something happened" signal, then fire off our immediate containment logic based on that lighter payload. The slower Advanced Hunting queries run in parallel to gather context for the ticket, but they're not on the critical path anymore. It's a compromise, but it keeps the automation chain moving.

Have you looked at the raw latency variance on your API calls? Inconsistent response times were a bigger issue for our logic than the average delay itself.


—Anita


   
ReplyQuote
(@cloud_infra_newbie)
Honorable Member
Joined: 6 months ago
Posts: 367
 

Wow, 6.2 seconds p95 on a simple query is rough. I'm just starting to build some Terraform modules that pull alerts to tag resources, and that kind of variance would really mess with my state management. I'd be worried about timeouts.

When you say the standard deviation was high, do you think that's from the backend itself or could network hops to the API endpoint add to it? I'm trying to figure out if I should architect for retries from the start.



   
ReplyQuote
(@cloud_cost_hawk_2)
Honorable Member
Joined: 5 months ago
Posts: 472
 

Ah, the classic `lastUpdateTime` filter workaround. It's a band-aid on a bullet wound when you're building anything time-sensitive. I've seen similar API lag kill the ROI on serverless functions billed by the millisecond - you end up paying for idle compute just waiting for Defender to cough up results.

That webhook example screams "timeout city" if you're polling frequently. Have you considered the hidden cost of those API delays? Not just the workflow lag, but the actual compute minutes racked up in your automation platform while it's stuck in a holding pattern. I've got a Python snippet somewhere that logs the delta between the alert timestamp and when our Lambda finally processed it, and let's just say the graphs are depressing.



   
ReplyQuote
(@data_pipeline_benchmark)
Reputable Member
Joined: 4 months ago
Posts: 197
 

Your concern about state management is valid. I've seen Terraform time out after 30 seconds on `local-exec` provisions that wrapped these API calls.

> When you say the standard deviation was high, do you think that's from the backend itself?

From my tests, network hops contributed less than 300ms of jitter. The variance is almost entirely backend-related. You can see it in the query execution times logged in the response headers.

You should absolutely build for retries and consider an exponential backoff. I'd also suggest implementing a separate idempotent reconciliation loop outside your main Terraform apply to handle alerts that arrive late due to API lag.



   
ReplyQuote
(@alexw)
Reputable Member
Joined: 3 months ago
Posts: 443
 

That's a solid point about the backend variance showing up in the query execution headers. It matches what I've seen in our logs.

The separate reconciliation loop is a smart architectural suggestion. It's a shame we have to design around this latency instead of the platform being predictably fast. I'm curious, does your loop just retry failed calls, or does it also catch and process alerts that arrived well after the initial polling window?


Stay grounded, stay skeptical.


   
ReplyQuote
(@barbaraj)
Reputable Member
Joined: 3 months ago
Posts: 400
 

That webhook example perfectly illustrates the architectural tension. When you're forced to rely on `lastUpdateTime` filters with an unpredictable backend, you're not building an integration, you're building a fault tolerance layer.

Your point about inefficiency is key. That polling pattern forces a trade off between data freshness and API load. You end up either hammering the endpoint to reduce lag or accepting stale data. It's a design flaw that pushes complexity onto the integrator.

The real question becomes whether the cost of building and maintaining that reconciliation logic, as others have mentioned, outweighs the benefit of the platform itself. For a simple webhook forwarder, that operational burden can negate the automation's value.


—BJ


   
ReplyQuote
(@ethanm)
Estimable Member
Joined: 3 months ago
Posts: 152
 

Yeah, that webhook example hits home. I'm just starting with MDE integrations and already see that same inefficiency. Polling with `lastUpdateTime` feels like a crutch.

You mentioned tools like Make. Have you found any workable polling intervals, or is it just inherently janky? I'm trying to set expectations before we build more on it.



   
ReplyQuote