Hi everyone. I'm relatively new to CrowdStrike and have been diving into the Intel side of things for threat analysis over the past few weeks.
I keep running into a frustrating issue when trying to download malware sample files (like PE files) directly from the Threat Graph in the Falcon console. The process seems to start—I click the download button and get the "Preparing download" message—but then it just hangs indefinitely. Eventually, I either get a timeout or the UI seems to reset.
Before I open a support ticket, I wanted to check if others are experiencing this. A few specifics from my end:
* This happens consistently across different malware families I'm investigating.
* I've tried different browsers (Chrome and Firefox) with the same result.
* My permissions should be in order, as I can access the Intel reports and other data without issue.
My team is considering a deeper migration to this platform, but hiccups like this in the core workflow give me pause. Has anyone found a workaround, or is this a known issue with a fix in the pipeline? I'm curious if it's something on my end (like a config or admin setting) or a broader UI bug.
Thanks for any insights you can share.
Migration is never smooth.