Help: My Access policy is blocking a service it shouldn't. Logs are unclear.

Cloudflare Access Reviews

Last Post by Diego H. 2 months ago

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Diego H.

(@diego_h)

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Joined: 6 months ago

Posts: 313

Topic starter 20/07/2026 4:53 pm [#17862]

I'm setting up Cloudflare Access for a few internal tools. I have a policy that should allow our team's SSO group, but it's blocking a service that uses a service account token. The logs in the dashboard just show the request was denied, but don't say *why* the policy didn't match.

What's the best way to debug this? I need to see which rule is causing the block and why the token didn't pass. Is there a more detailed audit log somewhere, or a way to test the policy evaluation?

Still learning.

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