Hey everyone, new here! I've been tasked with helping our small team manage Bitdefender GravityZone EDR alerts. We're a small shop, and the volume of "noise" is getting overwhelming for our one-person SOC.
Could you share your practical steps for tuning the alerts? I'm especially interested in:
- Which modules or alert types you disabled or set to low priority first.
- Any specific exclusions (for our own scripts/tools) that made a big difference.
- How you balanced being secure with actually being able to see the real threats.
We use a lot of SaaS and in-house automation, so false positives from those areas are our current headache 😅. Any guidance from your own setup would be amazing.
Start by dumping the "Potentially Unwanted Application" alerts into a separate low-priority dashboard if you can. They're almost never a real threat for a managed environment and they flood the queue.
For your automation, build a dedicated exclusion policy for those specific servers or service accounts. Path-based is okay, but hash-based exclusions for your scripts are better long-term. Don't exclude entire folders.
The balance comes from tuning for your own tools first, then reviewing everything else over a week. If an alert type hasn't fired a true positive in 90 days, lower its priority. You'll still see it, but it won't drown out the new stuff.