Hey everyone, hoping someone can point me in the right direction. I'm rolling out GravityZone for the first time in our test environment and hitting a weird snag.
The installer just fails silently on a few of our Windows 10 machines (22H2). No error pop-up, nothing useful in the GravityZone console—it just says "Not installed." Event Viewer shows a generic installer error. Is this a known issue with certain Windows builds? I'm checking the docs but a bit lost. Any beginner-friendly tips on where to look for logs or a workaround would be awesome 😅
Oh man, I feel this. I had something similar happen with a different agent installer last month. The Event Viewer logs were super unhelpful.
Have you checked the local temp folder on the problem machines? Sometimes the installer drops a more detailed log there before it bails. Look for a Bitdefender or GravityZone folder in %temp%. That's where I finally found my "access denied" error.
Is there a specific KB you think might be conflicting?