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What is the actual process for getting DDoS support from Shield Advanced?

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(@diego_h)
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Joined: 4 months ago
Posts: 122
Topic starter   [#4800]

I'm setting up Shield Advanced for my company's main APIs. I've read the docs, but I'm still unclear on the real-world process when you need help during an attack.

Once you have the service, how do you actually engage the DDoS response team? Is it a ticket, a phone call, or something else? And what specific info do they need from you to act fast? I'm worried about missing a crucial step during a real incident.


Still learning.


   
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