What is the actual process for getting DDoS support from Shield Advanced?

AWS Shield and WAF Reviews

Last Post by Diego H. 3 months ago

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Diego H.

(@diego_h)

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Joined: 6 months ago

Posts: 313

Topic starter 16/07/2026 3:56 am [#4800]

I'm setting up Shield Advanced for my company's main APIs. I've read the docs, but I'm still unclear on the real-world process when you need help during an attack.

Once you have the service, how do you actually engage the DDoS response team? Is it a ticket, a phone call, or something else? And what specific info do they need from you to act fast? I'm worried about missing a crucial step during a real incident.

Still learning.

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