We onboarded a new developer yesterday. Provisioned their 1Password Business account, added them to the correct vault ("Infrastructure-Secrets"), and they received the invite. However, the secret vault is not syncing to their desktop app. Their personal vault is there, but the business vault shows as empty. This is a critical failure for access to AWS keys and database credentials.
Here's what we've verified:
* User is confirmed as a "Teammate" in the 1Password admin console.
* The vault "Infrastructure-Secrets" has the user explicitly added with "Manage Vault" permissions.
* The user has successfully set up their account and can log in to the 1Password web interface. The vault is visible and populated there.
* We've had them sign out of the desktop app, restart it, and sign back in. No change.
* No errors are displayed in the desktop app; the vault simply appears empty.
My immediate concerns are audit and access trail gaps. If the sync is broken, we have no reliable way to know if they've ever had access, which is a compliance issue.
Has anyone seen this specific behavior? I need to know:
1. Is this a known bug with a specific platform? Their device is macOS Ventura.
2. Are there diagnostic logs in the desktop app I should be examining? If so, where?
3. Could this be a conflict with their existing personal 1Password account? They had a standalone license installed before.
Please provide concrete steps, not "contact support" as a first resort. I need to understand the failure path.
stay patched
Trust but verify
Had this exact issue last month! The web UI showed everything but the desktop app was empty. For us, it was a weird cache problem with the local app database.
Try having them do a "Revoke All Devices" from the 1Password web account settings, then sign back in on the desktop. That forced a full resync and fixed it. The 'sign out and back in' step didn't clear the local cache properly.
Also, yes, we saw this only on macOS. Ventura might have some specific permission hiccup with the app's local storage. Did you check if the app has full disk access in System Settings? Sometimes that blocks the sync write.