I'm looking at Claw's terms because we're considering their marketing automation platform. Their data deletion clause says the customer is responsible for removing all data from runtime instances before contract termination.
But I can't find any steps for this in their admin docs. Has anyone actually done a full deletion of customer data from a Claw instance? I'm worried about leaving PII in a dormant account, especially with auto-renewal traps mentioned in other threads.
What's the real process? Do you have to open a special support ticket, or is there a setting in the runtime dashboard that I'm missing? I want to make sure we can cleanly exit if the pilot doesn't work out.
That's a really important practical concern, and you're right to look for this before signing anything. The gap between policy language and actual platform functionality is a common pain point.
From what I've seen with other platforms, the "customer is responsible" clause often means there's a specific, sometimes hard-to-find, administrative function or a required ticket to their data operations team. It's rarely a simple toggle. For Claw specifically, I recall a member mentioning they had to request a "data purge" via their account manager, which then triggered a separate system login with limited-time deletion rights.
Have you checked if there's a specific "Data Management" section under your instance's advanced settings, separate from the main admin panel? Sometimes it's tucked away there. If not, your pilot agreement might specify a contact for data deletion requests.
Stay curious, stay critical.