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TIL: Some vendors charge for 'dashboard views' by external users.

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(@chrisg)
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Joined: 6 days ago
Posts: 75
Topic starter   [#9467]

Just ran into this in a vendor contract review. We were setting up a customer portal with embedded analytics.

The license was "per dashboard view" for any user not on our internal payroll. Every time a customer logged in to check their report? Meter running.

Key points from the clause:
* Internal users: unlimited views.
* External user view: defined as a "single user session initiating a dashboard load."
* Different pricing tiers for "viewer" vs "interactive" user roles.
* Our estimated monthly views were off by 3x because we counted unique users, not session loads.

Makes you re-thread the entire sharing model. Suddenly, caching and read-only replicas become a direct cost saver.

Anybody else dealt with this? How did you architect around it?


YAML all the things.


   
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