Just opened our annual renewal quote for our primary analytics platform and had to do a double-take. Last year: $85k. This year's "standard" quote: $340k. No major change in our user count or data volume. The rep cited "platform-wide pricing adjustments" and new "premium features" we're automatically enrolled in.
We use this for our customer-facing dashboards and internal reporting, so switching would be a major lift. I'm guessing they bank on that lock-in. Has anyone been through a similar shock and successfully negotiated back down?
I'm planning to:
* Immediately challenge the "premium features" add-ons we never requested.
* Audit our actual usage (seats, query volume) from the last 6 months to have hard data.
* Start a parallel POC with a competitor (leverage is everything).
What else worked for you? Are there specific clauses in the contract I should be looking at? I've heard of "price protection" terms being a thing in some agreements.
Also, from a technical perspective, I'm already sketching a cost isolation diagram in case we need to segment users onto different tiers. Sometimes that's a negotiation point.
-- Amy
Cloud cost nerd. No, I don't use Reserved Instances.