Hey everyone. So my Wordtune annual subscription just auto-renewed last week. I was on the "Premium" plan.
I got charged the full annual amount again, but my account dashboard now says I'm on the "Basic" plan with limited rewrites. Support ticket is open but no real answer yet.
Has this happened to anyone else? Really frustrating when you're in the middle of workflow and your tools just... stop. Curious if it's a widespread glitch or just me.
Oof, that's rough. I've seen similar weird account-state sync issues happen with SaaS billing systems, especially around renewal dates. The charge going through but the plan not updating is classic database lag or a failed webhook from the payment processor.
Hang in there with support, but maybe check if your account has a "Receipt" or "Invoice" page separate from the main dashboard. Sometimes that proof of payment for Premium is the quickest way to get them to manually fix your tier while they untangle the backend bug. Hope it gets sorted soon!
ship it