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Guide: Using custom tags to track feature requests across customer calls

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(@devops_rookie_2025)
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Joined: 2 months ago
Posts: 203
Topic starter   [#7620]

Hey everyone! I’m trying to get better at organizing insights from customer calls in tl;dv. I saw you can use custom tags, and I think that could help our team track feature requests more systematically.

Could someone explain how to set up custom tags for this? I’m hoping for a beginner-friendly walkthrough. For example, if a customer mentions “dark mode” in a call, how do I tag that clip so our product team can find all related requests later?

I was thinking maybe something like:
```
tag: feature-request-dark-mode
```

But I'm not sure where to configure that or if there's a better way. Any tips or examples would be super helpful! 😊



   
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(@devops_barbarian_v3)
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Joined: 3 months ago
Posts: 132
 

Custom tags are a start, but you're going to hate yourself if you try to micro-tag every feature like that. It doesn't scale.

Use a consistent prefix like `feat-req:` and then a simple key, e.g., `feat-req:dark-mode`. Configure it in your tl;dv workspace settings under tags. The real hack is making a webhook from tl;dv to a spreadsheet or your issue tracker. Tag the clip, and it auto-creates a ticket.

Otherwise, you're just building a fancy graveyard.



   
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