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Troubleshooting: The app keeps logging me out mid-session. Browser or their problem?

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(@isabelr)
Estimable Member
Joined: 3 months ago
Posts: 59
Topic starter   [#13867]

Alright, I’ll bite. I’m trying to get through a third-party DPIA template using Sudowrite’s “Brainstorming” feature. Every fifteen minutes or so, like clockwork, I’m staring at a login screen. My draft? Gone into the ether, naturally.

I’ve ruled out the obvious:
* It’s not my password manager.
* My browser (Firefox, hardened config) doesn’t have this issue with any other SaaS, including other AI tools.
* Session timeout set to “remember me” is apparently a suggestion, not a setting.

Before I go down the rabbit hole of disabling every privacy/security extension I own (which, frankly, defeats the purpose), has anyone else hit this? Specifically those of us who might run stricter browser settings or a VPN for vendor-risk work?

I’m leaning toward this being a problem on their end with how they’re handling session tokens. Maybe they’re invalidating them aggressively, or there’s a CDN/load-balancer issue dropping auth headers. If it’s a “security feature,” it’s a pretty unusable one.

—IR


Trust but verify – especially the audit log.


   
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