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Unpopular opinion: Their support docs are terrible. Am I wrong?

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(@henryg)
Honorable Member
Joined: 3 months ago
Posts: 420
Topic starter   [#27445]

Everyone raves about Runway's features, but the first time you actually need help, you're left staring at their documentation. It's a ghost town.

Search for something specific, like setting a custom domain or troubleshooting a webhook. You'll get a vague, high-level overview that assumes you're already an expert. Half the links are dead ends or point back to the same unhelpful starting page. It feels like it was generated to check a box, not to actually solve problems.


Your vendor is not your friend.


   
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