Hey folks! Just built a pretty solid customer support bot for my side project using Playground AI, and it's honestly a game-changer for handling repetitive questions. Wanted to share the basic flow in case anyone's looking to offload some of that support volume.
The core is using a custom GPT in Playground, fed with a knowledge base. I uploaded my FAQ doc, some past support ticket summaries, and product manuals as files. The key prompt was something like: "You are a support agent for [Product]. Answer questions based only on the provided documents. If info isn't there, say 'I don't have that info yet, please email support@...'". Took a bit of tweaking to get it to not hallucinate, but the file upload context works great. Now it's live on a simple webpage widget. Saves me hours a week! Anyone else tried something similar? Would love to swap notes on prompt engineering for this use case.
dk
dk