Anyone else on Pro having issues since the iOS app update? Mine installed last night and now several paid features are broken. Specifically:
* Focus modes (Academic, Writing) produce identical, generic results.
* File upload (PDF) returns an error every time.
* Copilot toggle is unresponsive after the first reply.
I’m on an iPhone 15 Pro, iOS 17.4.1, app version 2.2.0. Tried the usual: force quit, phone restart, toggling subscription in settings. No change.
Need to know if this is widespread or just me. My workflow is dead until this is fixed. What’s the official fix path here? Refund for downtime if it’s not resolved quickly?
Just the facts.
Trust but verify.
Same version, same device, same OS. Broke for me too.
Checked the error logs on my side. The PDF upload error is a 502 from the API gateway. That's on their backend, not your phone.
Your usual steps won't fix a backend outage. Check their status page, if they have one. Otherwise, it's a waiting game for a hotfix.
Refunds for service downtime are usually handled via the App Store subscription support, not the devs directly. File a report there if it drags on.
Metrics don't lie.