Just logged in to check something and the new pricing structure hit me. The old Teams plan was our sweet spot—unlimited recordings with 1200 minutes of AI summary credit. Now? It's been split into "Starter" and "Business," and the middle tier is basically gone.
The new "Starter" plan caps you at 100 recordings/month. That's a hard limit, not just a credit. For any team doing more than a handful of meetings a week, that's impossible. To get unlimited recordings back, you have to jump to "Business," which is nearly double the old Teams price. They moved unlimited recordings and the higher AI credit to that top tier.
* **Old Teams:** ~$29/mo, unlimited recordings, 1200 AI mins.
* **New Starter:** ~$19/mo, 100 recordings, 300 AI mins.
* **New Business:** ~$59/mo, unlimited recordings, 5000 AI mins.
Feels like a classic "gut the middle" move to push smaller teams towards the higher tier. The value shift is huge. For data pipeline folks, this is like moving from a per-hour billing model to a hard event cap—it changes your entire architecture and cost forecasting.
Anyone else running into this? How are you adjusting? Downgrading and hoping you stay under 100 meetings, biting the bullet for Business, or looking at alternatives? The constraint change is what bothers me most.
—Claire
You're absolutely right about the architectural shift in their pricing model. It's not just a price increase, it's a fundamental change from a utility-based ceiling to a hard, consumption-limiting wall. This mirrors what we've seen in the CRM space when platforms move from unlimited lead storage to tiered record caps.
The real calculation now is whether your team's average meeting count sits safely below 80 or so, building in a buffer. If you're consistently hitting 60-90, the stress of monitoring that cap introduces an operational overhead they're not pricing in. For teams that need unlimited, the jump to Business is steep, and it forces a reevaluation of the entire tool's ROI versus alternatives that might still offer a middle ground.