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Topic starter
20/07/2026 5:35 am
Hey everyone! I've been experimenting with Lindy to automate some basic support ticket triage for my side project. Still learning, so go easy on me 😅
I set up a simple agent that reads incoming emails, categorizes them as "billing," "technical," or "general," and then sends a first reply asking for more details if needed. It's working okay for low volume.
Has anyone else built something similar? I'm wondering about a couple of things:
- How do you handle tickets that need to be escalated to a human?
- Any tips for making the categorization more accurate? Sometimes it mislabels technical questions.
Also, if you're using this with AWS or have it integrated into a CI/CD pipeline somehow, I'd love to hear about your setup.