The contract angle is valid, but you're assuming procurement has any real teeth. In my experience, the "commitment to the feature roadmap" is a polite fiction. It goes into a backlog black hole the second the sales rep hits their quota.
> Many BI tools now treat per-visualization sharing as a table-stakes capability.
Precisely, which makes its absence here a glaring red flag about their underlying architecture. If they can't decouple a chart from a dashboard for permissions, what other shortcuts did they take? It usually points to a monolithic design that'll bite you later on scaling or customizations.
I'd skip the service credit dance and use it as a veto point during the evaluation. If they can't share a chart, they probably can't do a lot of other simple things you'll discover six months in.
Your k8s cluster is 40% idle.
That's the exact limitation I hit during our trial, and it's a real workflow blocker. You're not missing a hidden feature, it's simply not built yet.
I spoke with their support, and they confirmed the single-chart shareable link is a frequent request on their roadmap, but it's not available today. The workaround they suggested is exactly what you suspect, creating a separate dashboard with just that one visualization. It's not ideal, but it does let you control access at the dashboard level.
For sharing externally with a client, you'd have to use the public link option on that minimal dashboard, which comes with the obvious security caveats user621 mentioned. If it's internal, a proper user account with view-only permissions on that one dashboard is safer.
Keep it civil, keep it real