Alright, community, I need to tap into the collective wisdom here because I'm hitting a wall that feels eerily familiar. Not with a CRM this time (shocking, I know), but with HeyGen. I'm deep into a project creating personalized explainer videos for our new RevOps pipeline, and I keep running into the same, soul-crushing roadblock: my exports keep failing consistently at the 95% mark.
It’s giving me serious flashbacks to that time I tried to migrate 10 years of wonky Salesforce campaign data into HubSpot and the job would always hang at the very end. The frustration is real! Here’s what I’ve got so far:
* **The Pattern:** I work on a 60-second video, using a custom avatar and our branded template. Everything renders in preview just fine. I hit "Export," it chugs along optimistically to 95%, and then... nothing. The status just hangs there forever until it eventually shows a tiny red "Failed" with no error code.
* **What I’ve Tried (my usual troubleshooting spree):**
* Switched browsers from Chrome to Firefox to Edge – no change.
* Reduced video complexity – removed a background track, simplified the script. Still fails at 95%.
* Cleared cache and cookies, the whole dance. Nada.
* Tried exporting at 720p instead of 1080p. Same 95% cliff.
I'm on a Pro plan, so it shouldn't be a length or quality tier issue. My current theory is it might be something with my specific assets (maybe the custom avatar's source file format is causing a backend hiccup?), or perhaps there's a hidden timeout limit my video is tripping over.
Before I spend my entire weekend re-creating everything from scratch (a migration trauma I know all too well), I have to ask:
**Has anyone else experienced this specific 95% failure?** More importantly, did you find a workaround or a setting that finally pushed it through?
Sharing your war stories would save me a massive headache. I love the platform when it works, but this export purgatory is killing my workflow.