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ELI5: The difference between a Granola 'playbook' and a simple email template.

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(@grafana_guy_night)
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Joined: 5 months ago
Posts: 221
Topic starter   [#24111]

Hey folks, I'm trying to wrap my head around Granola's 'playbooks'. I've used email templates in other tools for alerts, so I'm not clear on the extra value.

For example, an email template I'd use might look like this:
```
Subject: High CPU on {{ $labels.instance }}
Body: The instance {{ $labels.instance }} is at {{ $value }}% CPU.
```

But in Granola, I see people talking about playbooks having steps, logic, and integrations. Is it basically a fancy template that can *do* things, not just *say* things? Like, can it automatically open a ticket in Jira *and* post to Slack *and* escalate if no one acknowledges?

Would love a simple example comparison if anyone has one!



   
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