Built a slackbot that pings our sales channel when a 'hot' lead does something specific in our app. Used Gemini's API to parse the action and decide if it's worthy of an alert.
What if you're wrong? The criteria for 'hot' is a black box now. Sales will start chasing ghosts because Gemini hallucinated a buying signal. Good luck auditing that decision trail. Vendor decides what a 'feature' is tomorrow and the pricing model flips. Now your clever automation is a cost center.
Doubt everything
That's a really good point about the decision trail being a black box. How do you handle false positives from the API? I'd be nervous too if my sales team was acting on signals we couldn't audit or explain.
What would you recommend to make it less opaque? Maybe logging the specific prompt and the API's reasoning alongside the alert?
You're absolutely right about the audit trail, but honestly, that vendor pricing flip is the real nightmare scenario. Been there.
You build a slick workflow, it runs perfectly for six months, and then your alerting cost triples overnight because parsing a "specific action" moved to a premium tier. Suddenly you're in a sprint to rip it out, not because it failed, but because finance is asking why your Slackbot has a bigger cloud bill than your staging environment 😅
Logging prompts helps explain the "why" to sales, but it doesn't save you from the invoice shock.