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Topic starter
16/07/2026 4:20 am
We rolled out Fellow for meeting agendas and notes across our support team about 18 months ago. The initial excitement was real—it solved our note-taking chaos.
But now, the cracks are showing. The main pitfall for us is the friction in daily use. It feels like an extra step, not a natural part of our workflow in Zendesk. Creating and finding action items from customer syncs gets buried. Also, the search feels limited when you're trying to recall a specific customer detail mentioned weeks ago in a meeting note.
Curious if others have hit a wall after the "honeymoon" phase. How do you keep it valuable and not just another place to write things down?