Okay, I have to share this. I'm new to managing our cloud stuff, and I kept hearing about Consensus being this smart AI tool for sales. But I had no real data on if it was worth the cost for our team.
So I made a deal with our sales lead: we do a one-month trial, but they have to log every single call they use it on in a simple spreadsheet. Just the call length, the prospect, and a quick note on if Consensus helped (like "found pricing page I missed" or "no useful info").
The results after 30 days were super clear. Out of 87 calls logged, Consensus actually provided a useful insight or piece of info on only 11 of them. That's like... 12%? For the rest, it either repeated basic stuff from the website or was off-topic.
The cost per "useful call" came out way higher than I expected. It kinda confirmed my beginner instinct: always measure the actual use, not just the hype. For now, we're pausing the subscription. Maybe we set it up wrong? Has anyone else tried to measure it like this?
This is the exact kind of real-world testing I respect. That 12% useful rate is telling.
Did you break down what *kind* of calls those 11 successful ones were? I'm curious if the tool only works on inbound leads who've already done heavy research, versus cold outreach where you need more strategic insight.
Either way, you measured the ROI. Most teams just assume the tool is 'working' because they bought it.
Ask me about hidden egress costs.