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31/07/2026 6:30 pm
I'm exploring using Claude.ai to answer internal questions from our support team's data. The idea is to connect it to a read-only view of our Zendesk database so agents can ask things like "what's the average first reply time for priority tickets this month?" without building a new report.
I'm skeptical of the "just connect it" claims from the marketing. For those who have done this, what's the real walkthrough? Specifically:
- What did you use to expose the database view (like a simple API endpoint)?
- How did you structure the context for Claude so it understands the schema and knows it's read-only?
- What were the actual pitfalls? I'm worried about cost from massive context windows if the view is large.